Achieve agility
Seamlessly integrate with data sources, and complex legacy and core systems to create personalized communications delivered across all channels.
Enhance customer experience
Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support.
Speed digital transformation
Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any premise.
Exceed customer expectations
Our latest release includes 300+ new features that empower, elevate and accelerate your digital-first experiences.
The world's most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
Soar to the pinnacle of transformation
Inspire Flex R17: Intelligent interactions that power better outcomes
Inspire Flex Release 17 (R17) brings you to the pinnacle of customer communications transformation by harnessing AI's potential across content creation, compliance validation, and process development. By putting AI-powered insights and automation at users' fingertips, R17 enables businesses to rapidly deliver intelligent interactions that power better customer experience (CX) outcomes and revenue growth.
Uniting advanced AI capabilities with new ways to orchestrate channels, act on customer journey insights, and strengthen brand consistency, R17 is the ultimate CCM-to-CXM transformation accelerator. Soar above economic uncertainty with intelligent interactions that deliver superior customer value.
The only end-to-end CCM solution
Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications.
Complimentary eBook: The State of Customer Experience
Powerful communications
Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.
Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
Customize
Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.
Produce
Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.
Deliver
Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel orchestration capability automatically attempts redelivery on alternate channels to ensure engagement.
Learn more about omnichannel CX
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
Learn more about Digital Advantage Suite
Managed services
Do more with less. Quadient Managed Services (QMS) gives customers the full power of Inspire Flex, while removing the hassle of managing the application or its hosted infrastructure. With QMS, you benefit from the planet’s most intelligent CCM solution—without any heavy lifting. Free IT for other business initiatives and let certified Quadient experts get you to value quicker.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.
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Inspire Journey
Design value to drive value by customer journey mapping your way to exceptional customer experiences.
